Natalie O – The only member of the team that is hidden away up North, and remotely works for us, and what a fantastic asset as well, I personally couldn’t do without her, and she makes is possible for me to switch off from parts of the business at times.
Natalie looks after our Facebook pages, and also writes many of our articles for our newsletters, with the help of me adding bits, which then normally ends up being the part with errors (ha ha, sorry Natalie). She looks after our conflict resolution as well, which is minimal, but each week I use a good hour of my time with her to offload, and she has become a very good friend as well to me and my family.
Natalie works 10 hours a week for us. Whilst she looks after the Facebook pages (all three) she does consult with me over replies etc, and I feel like she is another model of me, just with a Northern accent, and that is what I wanted to achieve, that customers feel like they are still receiving the same care and attention with replies to what I can offer. With so much time spent on social media, it was an area of the business I had to bring in help with so I can carry on running Instagram on my own, and occasionally help from the girls on my phone.
How do I know her? Long story short, I put up a post on my Instagram page, she replied and her reply made me check out her profile, I sat and cried most of the night, as I read posts about her precious baby, Otis born sleeping. We started messaging and that is pretty much the story, she offered to do some post wording for me on Facebook and it reached thousands and I then asked her to work with us, within 2 weeks of speaking she was on our team.