Ordering your goods: Once you have placed your order with us, we will review and put it through for processing. If we notice any missing information we will contact you straight away to discuss, otherwise the order will be prepared by us to be delivered as soon as possible. Please note details below that this may take up to 15 days to receive from date of order. Bespoke orders are welcome but may take longer to process due to the nature of personalised requests. You will receive an order confirmation email from us, which can sometimes end up in the spam or junk folder.
Returns: Due to the nature of the goods supplied we do not accept returns once the items have been opened. If you have any concerns please contact us via email at firstname.lastname@example.org to discuss any issue. If a product is sent in error to you we will require this to be sent back, and we will reimburse the postage costs, and then send the correct item out to you or refund once the wrong product is safely in our hands. If your parcel is returned to us, due to non collection, we are happy to post out again, but this will incur a second postage charge, as we have already paid Royal Mail for your first delivery and for them to return it to us , we are not able to send out again for free as we then lose out on a third charge of postage.
Items Damaged in Transit: It is incredibly important for us to ship our products to you at the highest standard, nothing will ever leave us broken. This unfortunately means and item(s) which arrive damaged were damaged in transit. Due to the impliable, non-flexible nature of our products breakages can occasionally occur. We do everything we can to ensure this does not happen.
It is clearly stated in our terms and conditions on the shop website that we do not refund for broken items as the products are designed and made to be consumed and are therefore still fit for purpose. Purchase of any product cannot be completed unless the terms and conditions have been accepted by clicking the confirmation check box on the checkout.
Product Images: When we take photos of our products, we use toppings that are available at the time, and accessories as well. From time to time, we do find that when buying again they may look slightly different, maybe faded colours, slightly different on size, location of where we drop the toppings. We want to make it clear that our photos are for illustration purposes only and we will endeavour to send you as close to what is photographed, and within reason. This can happen with things like shaker kits where they may change the shape of nose on a santa, or our advent holders, or jelly bean colours. We also try our best to get the same each year when selling products, but this is not always possible.
Price: All of our items are priced up against each photo of product, and include VAT. Your payments are processed via fully authorised Payment Services which ensures that all your information remains totally confidential and we can never see any of the card details given. Payment is taken as you place your order and if payment does not authorise successfully, your order will not be successfully processed. Please check that you have received a confirmation of your order from us and confirmation of payment from the payment provider. You may find your confirmation within the junk or spam folder of your email account.
Paypal update – March 2020 – Paypal no longer refund fees that are charged to us from your payment, which is basic terms means, if you place an order with us for £19.00, we pay 85p to paypal for them to handle that transaction, if you then decide to cancel that order, we will only refund you £18.15, as we cannot be responsible for that fee if no order to make and send out. It is a very important part of our T&Cs now. From now on we will not refund a fee if you make an error or wish to cancel your order.
Storage: This is really important, as soon as your chocolates arrive please place in the fridge to keep them cool, especially in the summer months, most homes will go above 25c at times. The ideal temperature for chocolate is between 12-18c, and within 40-60% humidity.
Nutritional Values: We provide the nutritional information for you on each pack. You can use this information to input into food intake tracking apps. If you follow Slimming World, we are not permitted to print the syn values, but we can advise of the general SW rule of dividing the calories by 20 to find out the syn value, or by using your online calculator with the nutritional values we provide on each pack. We would like to mention at this point that we are not affiliated with Slimming World, Slimming World UK , Weight Watchers or Weight Watchers UK in any way. If you have any concerns with the information we provide, please speak to us and not them.
Chocolate We Use: We use a blend of different Belgian chocolates for our products. Only the best for our customers.
Events and ticketed products: We will from time to time run ticketed events, such as parties/ball charity fundraiser/masterclasses. In regards to our events, if you purchase tickets and you are then not able to attend, we will try to sell the ticket/s on for you once we reach our minimum amount of ticket sales required, but there is no guarantee, so you are welcome to transfer your place/tickets to another person/s to attend.
Copyright/Intellectual Property: We have recently undertaken to have our discs and bars protected and have registered over 200 designs now with the Intellectual Property office and these now appear on their database.
If we find anyone using the same designs as our products and selling them from their shops/social media we will be taking legal action against the person(s) involved.
It is a shame that we had to take these steps but we have a business to protect.
Trademark: In 2020 our company name and logo where registered as trademarks.
Vat Number: 270638106
Reg No: 09957108
Postal T&Cs – can be found under postal service section